?All correspondence must be addressed to ALIS - Customer Services - Lieu-dit le Haut Croth - 27310 BOURG ACHARD, France. - Tel. (33) (0)2.32.20.21.70.
How can I obtain a toll tag ?
Download the subscription best adapted to your needs on Alis liber-t offers pages
If you prefer to receive the subscription contract by post, contact us by e-mail or contact Customer Services on (33) (2) 32 20 21 70 (un-surcharged standard rate).
After receiving the contract filled in, signed and dated along with the various requested documents, we will send you your toll tag by parcel post, at no cost to yourself within 48 hours.
Is the toll tag completely free ?
Yes, the toll tag is provided free of charge with no processing fee nor deposit to private individuals and without having the obligation to use our network.
Does the toll tag work on the entire French motorway network ?
Yes, and it also works in certain Vinci Car Parks.
Is there an additional fee if I use my toll tag on motorways in France operated by other concession holders ?
No, there will be no additional fee, only the standard cost of the trip shall be billed.
Is the subscription annual ?
No, you can cancel the subscription at any time, in writing and sent by recorded delivery with acknowledgement of receipt.
When do I receive my bill ?
Your bill, including details of all your trips, is sent between the 10th and 15th of the month following the month in which you made the trips (e.g. if you made some trips in January, the bill is sent between 10th and 15th February). If you made no motorway trips during the month (including outside our network), you will not receive a bill.
When will the billed sum be debited from my account ?
The sum is debited from your account on the 5th of the month following the sending of the bill. E.g. the cost of the trips made in January will be debited from your account on 5th March.
Is it possible to view my bills on Internet ?
You can view free of charge the duplicate of the bills including details of all trips on your personal page of the website.
I have another question.
If you have not found the information that you were looking for, please contact us and we will get back to you as soon as possible.